Quality of Services Guarantee
Luke Hayes – Medical Web Design team pride themselves on providing exceptional customer service, value and design. We are determined to maintain that quality commitment and guarantee it.
MEDICAL MARKETING RULES:
We adhere to the Medical Board of Australia’s guidelines and to the Australian Marketing Association code of ethics.
We can be contacted by phone or email for customer support, Monday to Sunday from 9am to 7pm.
We always provide fast, efficient, professional, personal service. We strive every day for immediate responsiveness, strategic accuracy, bottom-line reliability and personal courtesy. Updates are always completed within 2 working days. 95% of updates are completed the same day. If you have an urgent update we aim to get it completed for you within 1 hour.
EXCELLENT VISUAL DESIGN:
We start the design process using a professional graphic designer, this ensures visual impact and branding. We always design to the highest standards, giving our clients the reassurance that they will always receive a visual design and layout that meets their total satisfaction.
We design to ensure fast web page loading, easy and logical navigation and user-friendly functionality.
Before publishing your website it will be put to the test. We test your website to ensure all functions are working exactly as they should, and are compatible with the latest and most popular browsers.
QUALITY CONTENT MANAGEMENT:
Yes you can update your website in-house by yourself. Included with your website you will automatically have professional website CMS (content management software). It’s integrated with your website to quickly and easily edit, make updates and changes at any time, to any part of your website. We use Adobe Business Catalyst CMS (content management software). Adobe is the biggest software company in the design industry so you can expect quality software, excellent support and continuous investments in maintenance, upgrades and new features.
QUALITY WEB HOSTING:
We use Adobe Business Catalyst for website hosting. Adobe is the biggest software company in the design industry and they have hosting data centres globally. Using Adobe you are guaranteed excellent download speeds (fast web page loading), reliability, excellent support and strong (world class) security.
We complete all website design projects within the agreed time frame. We understand that our clients are managing a practice and that is their primary responsibility, so we are flexible and extend the time frame if that suites our clients.
ON BUDGET GUARANTEE:
Our quote will clearly present the precise details included in the scope of work (number of web pages, features and other requirements agreed upon) for a specific fee. We are always flexible and can extend the scope of our service if our client’s requirements change and they wish to upgrade. A quote is always provided to the client before any extra changes to the scope are implemented.
SEARCH ENGINE FRIENDLY:
All websites that we design are 100% Google index-able. In addition to this, our platform (Adobe Business Catalyst) allows you to create unique title tags, meta descriptions and keywords for each of your pages. It also allows you to use search friendly URL’s, re-name images and add image ALT tags.
We provide a professional search engine marketing service. We follow published optimization best practices and standards and never violate the Google Terms of Service.
ECOMMERCE PCI COMPLIANT:
If you need to process eCommerce payments online the Adobe web is extremely secure and is fully PCI Compliant.
TRANSPARENT DESIGN PROCESS:
We promise a transparent and up front design process. We will clearly explain any steps that we recommend to be taken on behalf of your site – before any changes take place.
Luke Hayes Medical Website Design is fully committed to achieving and maintaining customer service excellence!